Support Center

Unable to login to the sensor's web-based UI when using Firefox

Last Updated: Oct 11, 2019 12:17PM EDT
When using Firefox, some users may be unable to login to the sensor's web-based UI

SYMPTOMS:  When using Firefox, the login prompt for the sensor's web-based UI is provided to the user as it would normally would, but after entering the proper username/password and clicking the Login button, the page is refreshed and the same Login prompt displayed.  From the user's perspective, it appears the username/password combination is invalid, though there is no indication stating this.

CAUSE:  Our developers are currently researching the issue, but it appears Firefox may be incompatible based upon a setting or configuration.

RESOLUTION:  Until a definitive cause is identified and a resolution provided, using a different web browser , i.e. Chrome is the recommendation.
 

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support@pwnieexpress.com
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